HALE Return Policy and Process
First 30 Days of Purchase
HALE offers a 100% money back guarantee for all products returned within the first 30 days of the purchase. This includes open and unopened items.
30 Days After Purchase
HALE does not accept open products returned after the first 30 days of purchase.
Unopened products* may be returned within 11 months after the first 30 days from the date of purchase for a 90% refund of the product price, excluding shipping.
A 10% restocking fee is applied on product returns. Shipping costs associated with returning product are the sole responsibility of the customer/Associate returning the product. Any commissions and bonuses paid on the sale of returned product will be reclaimed from the upline/sponsor. Associate must be in good standing.
All returns, whether by a customer or Associate, must be made as follows:
- Obtain Return Merchandise Authorization (RMA) from HALE Customer Support via email or phone.
- Ship items to the address provided on RMA form.
- Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return.
- Ship back product in manufacturer’s box exactly as it was delivered.
All returns must be shipped to HALE pre-paid, as HALE does not accept collect on delivery (C.O.D.). Any loss or damage occurring during the shipping of the returned product shall be borne solely by the customer or Associate returning the product. If returned product is not received at HALE’s distribution center, it is the responsibility of the customer or Associate returning the product to trace the shipment and no credit will be applied.
*Unopened products must be in resalable condition (i.e., unused, unopened, not expired).